Our terms and conditions
Welcome to The Savvy Den. Before you make a purchase, please take a moment to read our terms and conditions. This information covers everything from payment and delivery to returns and how we handle your data, ensuring a smooth and transparent shopping experience.
Before and after your purchase
We accept secure payments by card and PayPal, along with other options shown at checkout. Please check your orders carefully before confirming your purchase. For UK delivery, expect your items within 2 working days. If you change your mind, please contact us as soon as possible. Returns are accepted in line with our refund policy, and refunds will be issued once the item has been received and checked by us.
Help with your order
If you encounter any problems with your order, such as a damaged item or a missing delivery, please contact us straight away. Damages can happen with postal services, and items can occasionally go missing. We will investigate the cause and extent of any damage or loss, and we will issue a refund where possible to resolve the issue for you.
Buying used items
Some used items may show signs of wear and minor damage. We make every effort to check and test all items thoroughly before listing them, but some imperfections may occasionally be missed. We encourage you to review product descriptions and images carefully when purchasing pre-owned goods from The Savvy Den.
Your privacy and data
We respect your privacy and only collect the information needed to process orders, provide customer support, and improve your shopping experience. Customer details are stored securely and are never sold to third parties. Payment information is processed securely through trusted payment providers. We take reasonable steps to protect personal data and keep our website secure. Customers can contact us at any time if they would like to access, update, or remove their personal information.